Found Description
We are a super fast-growing SaaS company with 750+ customers, most of whom are in the healthcare space. Our growth has been rapid, and so has the complexity of managing customer feedback, onboarding, and support.
We are looking for a high-ownership Product Support Specialist who can start by managing support but quickly grow into owning the entire product feedback and support process.
Most important outcome of this role : While the JD below mentions the roles and responsibilities, the only outcome that matters is completely removing the founders from day‑to‑day support, onboarding, and implementation. If you can do that, you will be considered successful in the role. Everything else is good to have.
This is not a typical support role. You will be responsible for:
- Collecting, prioritizing, and delivering customer product feedback
- Building the best‑in‑class support + product feedback process
- Proactively communicating ...