Product Support Specialist for Medical Devices

Join Becton Dickinson as a Product Support Specialist, specializing in the repair and maintenance of infusion pumps in clinical settings. Leverage your technical skills to ensure high equipment performance.
In this key role, you will troubleshoot customer issues, conduct preventive maintenance, and manage service orders. Engaging with customers to accurately diagnose problems and follow up on service needs will be integral to your position. Previous experience in customer support in the medical device field will help you excel.
Key Responsibilities:
• Troubleshoot and repair infusion pumps as needed
• Log service orders and monitor equipment history
• Provide guidance on equipment operation and maintenance
• Collaborate with advanced team members for tech inquiries
• Ensure timely responses to customer support needs
Requirements:
• Strong understanding of troubleshooting techniques
• Excellent communication and organizational abilities
• Experience in m...