Product Support Specialist - Database Specialist

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Key Responsibilities

• Provide expert‑level Incident and Escalation Management support to field personnel, both remotely and onsite as required.
• Lead and coordinate Major Incident Management activities to ensure rapid service restoration and clear communication.
• Participate in New Product Introduction (NPI), gaining early familiarity with product changes and updates prior to release.
• Collaborate with cross‑functional teams (Engineering, Field Service, PdM, PLCS) to identify, analyze, and troubleshoot recurring field service trends.
• Act as a technical specialist/owner, while continuously expanding generalist knowledge across software, databases, infrastructure, and networking domains.
• Support the Knowledge Management program, with a strong focus on “never solving the same problem twice.”
• Develop and deliver form...