Product Support Specialist (Colombia)

Hello I’m Allie, Head of Support here at Ashby.

I'm excited to share that we're hiring a Product Support Specialist located in LATAM. This hire will be located in Mexico, Costa Rica or Colombia.

In this role, you will spend a lot of time working directly with customers. You’ll also spend time on projects that make the work that we do better. Past projects our team has taken on include:

• Curating customer feedback into a weekly digest distributed to the entire company
• Writing and improving help documentation
• Automating tasks and operationalizing processes to save the team time

As a company, we value a strong sense of ownership, principled thinking over experience, and thoughtful communication. These (and other values we’ll discuss in more detail during the interview process) inform how we do the work.

Role Requirements

• You have experience with and are excited to learn the ins and outs of a comple...