Product Support Engineer (Xico)

Job TitleJava Production Support EngineerLocationMexicoAbout the CompanyA general technology firm specializing in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering, and UX.The company serves sectors such as BFSI, healthcare, and life sciences, focusing on solving complex technology problems and continuous improvement.The firm is backed by major investment groups and has a global presence.Job SummaryAnalyst/Associate role within the Technology Division's Run-The-Bank production management organization.This is a specialist role in the production management function for technologies and systems that support the firm's various business functions.Top Skills RequiredJavaSQLUnixResponsibilitiesWork actively with team members to analyze and resolve application issues.Identify defects, discrepancies, and trends through code debugging or log analysis.Manage incidents and effectively communicate with users, application owners, and senior stakeh...