Found Description
Join a leading cybersecurity team committed to safeguarding critical business data and applications in both cloud and on-premise environments.
We're seeking a Product Support Engineer to strengthen our team, support our clients, and drive security innovation.
Responsibilities:- Provide expert-level support (Level 2/3) for application security, collaborating with customers, partners, and internal teams.
- Troubleshoot complex technical issues, including performance bottlenecks, system crashes, and security vulnerabilities.
- Deliver training sessions and create educational content to enhance team knowledge.
- Manage customer escalations, offering effective solutions while adhering to service level agreements (SLAs).
- Analyze support trends and work with product teams to improve our security offerings.
- Mentor junior engineers and contribute to the knowledge base with guides and technical articles.