Product Support Engineer - SaaS & Shopify CSAT Lead

A dynamic tech company in Glasgow is seeking a Customer Support Specialist to enhance customer experiences through various communication channels. You will resolve product queries, troubleshoot issues, and strive to maintain high customer satisfaction scores. The ideal candidate has 1-3 years of experience in customer support, a bachelor's degree in a tech-related field, and strong problem-solving and communication skills. This role includes technical troubleshooting for the Shopify platform, aiming to improve support processes.
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