Found Description
Elevate the stability of banking production systems as a Product Support Engineer in Toronto. This hybrid role focuses on incident, problem, and change management while collaborating with technology teams.
Our financial services client is looking for an experienced Product Support Engineer with 3–5 years in production environments. You will engage with tools like GENEOS and Control M while handling MSSQL and Oracle databases. This role emphasizes system performance and facilitates collaboration across technical and business teams to ensure seamless operations.
Key Responsibilities:
• Monitor and resolve production incidents promptly
• Manage incident, problem, and change management effectively
• Collaborate with teams to implement timely solutions
• Document procedures and contribute to knowledge sharing
• Lead crisis calls and coordinate post-incident reviews
Requirements:
• 3–5 years in incident management and problem resolution
• Proficient with automat...
Our financial services client is looking for an experienced Product Support Engineer with 3–5 years in production environments. You will engage with tools like GENEOS and Control M while handling MSSQL and Oracle databases. This role emphasizes system performance and facilitates collaboration across technical and business teams to ensure seamless operations.
Key Responsibilities:
• Monitor and resolve production incidents promptly
• Manage incident, problem, and change management effectively
• Collaborate with teams to implement timely solutions
• Document procedures and contribute to knowledge sharing
• Lead crisis calls and coordinate post-incident reviews
Requirements:
• 3–5 years in incident management and problem resolution
• Proficient with automat...
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