Found Description
FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!
The Opportunity
As a Customer Support Engineer, you will provide remote technical support to internal and external clients globally for both hosted and on-premise solutions by supporting our diverse product portfolio. You’ll collaborate through innovation with IT, operations teams, product development and product management.
What You’ll Contribute
Take full ownership of client reported incidents, understanding business and technical impacts on clients.
Formulate technical and application solutions according to contractual Service Level Agreeme...