Found Description
Responsibilities
- Triage, analyze, and resolve customer concerns and problems, diagnose the root cause, and document interactions
- Provide troubleshooting, technical, and software advice and suggestions
- Conduct trainings and create documentation for team members and users
- Help create test cases and perform user acceptance testing for large feature deployments
- Become a subject matter expert for our product and its features
Qualifications
- BS in Computer Science, Engineering or related field, or relevant experience
- 2+ years of experience with manual cross-browser testing
- 2+ years of experience in gathering functional requirements and breaking down test scenarios into executable test cases
- Excellent problem-solving skills with a strong attention to detail
- Excellent verbal and written communication skills
- Must be a self-starter who thrives in a team-oriented environ...