Product Support Engineer

Responsibilities

• Triage, analyze, and resolve customer concerns and problems, diagnose the root cause, and document interactions
• Provide troubleshooting, technical, and software advice and suggestions
• Conduct trainings and create documentation for team members and users
• Help create test cases and perform user acceptance testing for large feature deployments
• Become a subject matter expert for our product and its features

Qualifications

• A degree or experience in quality control, systems, or a related field is preferred. Candidates with industry certifications will receive preference.
• Qualified candidates will have advanced problem-solving skills and pay close attention to detail.
• Must be a quick study to gain extensive knowledge of company products, be able to multi-task, think on your feet, able to excel in a fast-paced environment, and be able to adapt to changes in product...