Product Support Engineer

## Product Support EngineerApplylocations: Cebu, Philippinestime type: Full timeposted on: Posted Yesterdayjob requisition id: R556# **Job Description****Responsibilities*** Triage, analyze, and resolve customer concerns and problems, diagnose the root cause, and document interactions* Provide troubleshooting, technical, and software advice and suggestions* Conduct trainings and create documentation for team members and users* Help create test cases and perform user acceptance testing for large feature deployments* Become a subject matter expert for our product and its features**Qualifications*** BS in Computer Science, Engineering or related field, or relevant experience* 2+ years of experience with manual cross browser testing* 2+ years of experience in gathering functional requirements and breaking down test scenarios into executable test cases* Excellent problem-solving skills with a strong attention to detail* Excellent verbal and written communication skills* Must be a se...