Found Description
Become a Product Support Engineer at Stellic, where you’ll ensure product quality and partner success through insightful diagnostics and support. Your expertise will strengthen our commitment to improving the student experience.
Stellic is seeking a Product Support Engineer with 1-2 years of technical support or solutions engineering experience in a B2B SaaS environment. You will analyze logs, automate processes, and create effective escalations for engineers. Your role will involve both queue management and enhancing diagnostic tools to drive significant improvements in our products.
Key Responsibilities:
• Maintain high queue health and cleanliness for informed decision-making
• Provide thorough diagnostics across defined product areas
• Write clear and actionable escalations for engineers
• Identify and resolve recurring issues effectively
• Enhance knowledge base articles and team resources
Requirements:
• 1-2 years in technical support or solutions engin...
Stellic is seeking a Product Support Engineer with 1-2 years of technical support or solutions engineering experience in a B2B SaaS environment. You will analyze logs, automate processes, and create effective escalations for engineers. Your role will involve both queue management and enhancing diagnostic tools to drive significant improvements in our products.
Key Responsibilities:
• Maintain high queue health and cleanliness for informed decision-making
• Provide thorough diagnostics across defined product areas
• Write clear and actionable escalations for engineers
• Identify and resolve recurring issues effectively
• Enhance knowledge base articles and team resources
Requirements:
• 1-2 years in technical support or solutions engin...
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