Found Description
Elevate your career as a Product Support Engineer with Semperis in a hybrid model, working from Toronto or Ottawa. This role focuses on troubleshooting and providing exceptional customer service for security and identity products.
As a hybrid Product Support Engineer at Semperis, you will be part of the Technical Delivery team, solving technical issues and ensuring customer satisfaction. You will build knowledge of primary products and influence future development by sharing customer feedback with management and R&D teams.
Key Responsibilities: • Troubleshoot technical and operational issues effectively • Develop in-depth knowledge of assigned Semperis products • Monitor Support Queue to meet service level agreements • Create knowledge base articles to enhance team resources • Provide pre-sales technical assistance and product education
Requirements: • 2-4 years in enterprise IT or software organizations • Hands-on experience with Active Directory administrat...
As a hybrid Product Support Engineer at Semperis, you will be part of the Technical Delivery team, solving technical issues and ensuring customer satisfaction. You will build knowledge of primary products and influence future development by sharing customer feedback with management and R&D teams.
Key Responsibilities: • Troubleshoot technical and operational issues effectively • Develop in-depth knowledge of assigned Semperis products • Monitor Support Queue to meet service level agreements • Create knowledge base articles to enhance team resources • Provide pre-sales technical assistance and product education
Requirements: • 2-4 years in enterprise IT or software organizations • Hands-on experience with Active Directory administrat...
Ready to Apply?
Submit your application for Product Support Engineer at Semperis at Ten Eleven Ventures
Apply Now