Product Support & Customer Success Manager

HBX Group is looking for a Support Technician to join their Customer Success team in Madrid. This role involves resolving clients' technical issues and improving the overall support process. You will manage incidents via Zendesk, analyze logs, and use tools like Kibana and Postman for troubleshooting.

The ideal candidate has a background in technical support, strong communication skills, and ability to work in a dynamic environment. Proficiency in both Spanish and English is essential for success in this position.