Found Description
Elevate customer service at Toromont Cat as a Product Support Coordinator in Hamilton. Oversee work orders and enhance operational efficiency while ensuring high levels of customer satisfaction.
In this full-time role, you will manage work orders from initiation to execution, aligning with goals to support the Service Department. With a minimum of 2 years in service operations, apply your expertise and focus on effective communication and problem-solving to benefit our team and clientele.
Key Responsibilities:
• Process service work orders and reports efficiently
• Obtain customer purchase order numbers for WIP support
• Generate standard jobs per Supervisor and Technician requests
• Expedite warranty claims through relevant departments
• Coordinate Customer Service Agreements using software
Requirements:
• Minimum post-secondary education required
• 2+ years experience in support/service roles
• Strong communication and organizational skills
• Detai...
In this full-time role, you will manage work orders from initiation to execution, aligning with goals to support the Service Department. With a minimum of 2 years in service operations, apply your expertise and focus on effective communication and problem-solving to benefit our team and clientele.
Key Responsibilities:
• Process service work orders and reports efficiently
• Obtain customer purchase order numbers for WIP support
• Generate standard jobs per Supervisor and Technician requests
• Expedite warranty claims through relevant departments
• Coordinate Customer Service Agreements using software
Requirements:
• Minimum post-secondary education required
• 2+ years experience in support/service roles
• Strong communication and organizational skills
• Detai...
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