Found Description
Position Scope
We are seeking enthusiastic, talented people to act as the first point of contact when our customers have inquiries or encounter issues as they use our software.
Product Analysts receive tickets and analyse screenshots and details of customer issues, to replicate the problem while proactively communicating with CMiC teams to guide issues to resolution.
In addition to providing a very high level of client service, you will develop strong relationships with clients and staff and provide feedback on documentation.
Individuals applying for this position must be able to multi-task, have a robust attention to detail, professional demeanor, and be able to adapt into a growing and changing environment.
Salary range: $45,000 to $55,000 annually.
This position is for an existing vacancy. We do not use AI to screen, assess, or select applicants.
Responsibilities
- Answer client queries and provide basic direction ...