Found Description
Greetings from PeopleOne Technology!!
Start your career with the fast growing product based company...
Work Location - Chennai (Sholinganallur)
Role Description
This is a full-time, on-site Product Support Analyst role based in Chennai. The Product Support Analyst will handle day-to-day user inquiries, troubleshoot application issues, and provide timely resolution to ensure smooth use of the ExpertusONE platform. Responsibilities include analyzing customer-reported problems, documenting cases, collaborating with product and engineering teams, and following up to confirm successful outcomes. The role also involves guiding customers on best practices, producing simple support documentation or FAQs, and contributing to continuous improvement of support processes. The Product Support Analyst is expected to maintain high levels of customer satisfaction through clear communication, proactive issue prevent...