Found Description
Description
Infor is looking for a Senior Product Support Analyst to join our growing global support team. This role is ideal for a proactive problem solver with a strong interest in developing deep functional expertise in enterprise software systems.
Department
Customer Support
Location
São Paulo
Responsibilities
- Be a subject matter expert on assigned Infor applications and modules.
- Analyze, diagnose, and resolve complex product issues in a timely and efficient manner.
- Be the primary point of escalation for critical incidents.
- Collaborate with product management and engineering to prioritize defect resolutions and product enhancements.
- Mentor and guide junior analysts to develop technical and customer service skills.
- Document solutions and best practices in the knowledge base to drive case deflection and customer empowerment.
- Partner with customers to...