Product Support Analyst (L2) – Client Support | UAT | Jira

The purpose of the role “Product Support Analyst” is to provide functional support to global customers for the application through different channels.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• This role is focused on managing the level 2 support of the Product.
• He/ She would be required to do first level of analysis after the issue/change is reported by client and after that need to take this ahead with internal cross-functional team.
• He/ She would perform testing after bug fixes/changes on UAT/Pre-Prod environment before the Production deployment or before getting sign-off confirmation with the client.
• Continuous follow ups with cross functional team to get the tasks/bug fixes done prior to predefined SLAs.
• The role requires the Analyst to be a good communicator and coordinator and should be able to liaise between teams to get the work completed.
• The role would require d...