Found Description
Medata, Inc. a company known for our innovation and technology in the Risk Management Industry is seeking a Product Support Analyst to join our talented team. Medata prides itself on its experience and leadership in the workers’ compensation and auto liability industries and is dedicated to offering solutions to meet today’s needs and tomorrow’s demands.
Job Purpose:
A Product Support Analyst I is an escalation point for Medata, Inc. products and services that specializes in software issues management and resolution. This role works with internal and external customers, IT, and developers to deliver complete resolutions, in a timely & consistent manner, to address technical questions and concerns with configuration, and use of our proprietary products.
Duties
- Develop high level knowledge of company software products offered.
- Provide support to all user types.
- Analyze system issues and provide resolutions.
- Evalu...