Found Description
ResponsibilitiesDetermine the data driven top customer field issues list, verify an owner is assigned and status is reported weekly.Lead cross-functional teams to implement corrective actions through problem solving process; evaluate completed corrective actions and ensure effectiveness of actions; recommend appropriate remedial activities.Visit customers to proactively see installations, document improvement needs, understand the nature of the issue and ensure corrective action is initiated in the organization.Track shipments of new products, Pareto and report issues and assist in assigning ownership to the problems.Support product transfer process and assist with product audit feedback and early field issue reporting.Present reports to organization regarding Quality performance and status updates on various quality initiatives to business management.Develop 8D and Customer reports on reported issues; communicate internally and externally on outcomes of investigations.Work with int...
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