Found Description
Product Project Manager Voicebot, Copilot & Speech Analytics
Responsabilidades
- Definition & planning
- Structure initiatives and define use cases (automation, agent assist, analytics)
- Prioritize based on business impact and technical feasibility
- Build and validate business cases and forecast value
- Define roadmap, releases, and implementation plans (coordination & delivery)
- Coordinate across Product, AI, Tech, and local teams
- Manage backlog, risks, dependencies, and timelines
- Ensure smooth execution and delivery
- Testing & rollout – oversee testing phases (unit & UAT)
- Ensure readiness for production environments
- Support deployments and go-live in countries
- Performance & impact tracking – monitor KPIs (automation, AHT, agent productivity, quality)
- Track performance vs business case
- Identify optimization opportunities
- Governance & reportin...
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