Found Description
Key Responsibilities
- Day-to-Day Support: Act as the primary operational support for Discover ASR website and mobile apps.
- Troubleshooting: Investigate and resolve user-reported issues. Triage and elevate complex technical bugs to the core engineering team.
- Monitoring & Incidents: Monitor system health, track API errors, and handle communication during system outages.
- Release & Documentation: Assist with post-deployment checks for new app updates and maintain technical support runbooks.
- Experience: 3+ years in Product/Application Support or IT Operations for consumer-facing web and mobile apps.
- Technical Skills: Comfortable with basic troubleshooting (reading API logs, web inspector, basic SQL) and using tools like Jira, Zendesk, or Datadog.
- Communication: Strong ability to diagnose problems and translate technical issues i...
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