Found Description
Product Operations Associate
Department: Global Analytics and Technology
Employment Type: Permanent - Full Time
Location: Kenya
Reporting To: Product Manager
Description
Job Location: Kenya/Zambia
About the role:
The role holder is a key member of the Digitization & Automation team. In this role, you will partner closely with our in-house tech team and business stakeholders to design, build, and implement intelligent, tech-enabled solutions that solve complex business bottlenecks.
What you would be expected to do:
Proactively manage and resolve technical issues raised by the field team and stakeholders; conduct root-cause analysis (RCA) and partner with the internal development team to implement fixes.
Oversee the day-to-day functioning and monitoring of current products, managing configurations and change requests smoothly.
Translate business needs into clear documentation, creating use cases, flow charts, and mock screens for use...
Department: Global Analytics and Technology
Employment Type: Permanent - Full Time
Location: Kenya
Reporting To: Product Manager
Description
Job Location: Kenya/Zambia
About the role:
The role holder is a key member of the Digitization & Automation team. In this role, you will partner closely with our in-house tech team and business stakeholders to design, build, and implement intelligent, tech-enabled solutions that solve complex business bottlenecks.
What you would be expected to do:
Proactively manage and resolve technical issues raised by the field team and stakeholders; conduct root-cause analysis (RCA) and partner with the internal development team to implement fixes.
Oversee the day-to-day functioning and monitoring of current products, managing configurations and change requests smoothly.
Translate business needs into clear documentation, creating use cases, flow charts, and mock screens for use...