Found Description
Requisition ID:
In This Role You Will
- Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
- Drive the maintenance and execution of a backlog with partners across Canadian Banking, including Commercial Banking, Business Banking, Retail & Small Business, adjudication, fulfillment, Engineering, and Operations.
- Lead discovery to understand customer needs, pain points, industry trends and best practices. Review both qualitative and quantitative data to identify opportunities to add to the backlog.
- Be involved in customer interviews/user testing to define customer pain points and test ideas, features, and designs.
- Write detailed user stories, participate in sprint planning, and review activities. Engage day‑to‑day with the scrum teams, clarifying questions and helping with decision making.
- Work closely with design, engineering, and bu...