Found Description
Key Responsibilities
You will:
- Drive business development for new airline and travel operator customers in close collaboration with the sales teams.
- Own supplier and aggregator relationships commercially, negotiate contracts, manage SLAs and ensure competitive pricing with GDS providers, NDC airlines and rail operators.
- Translate customer needs, operational pain points and business goals into clear product priorities.
- Lead new customer launches and manage expectations and deadlines.
- Lead product discovery and delivery for the whole platform.
- Design operational processes to handle complaints, ticket updates and financial concerns etc.
- Identify operational inefficiencies and turn them into scalable product improvements.
- Improve the UX and automation of workflows for existing airline customers.
- Work closely with engineering on API integrations, booking flows and operational fallba...