Product Manager, Payments Ops – Settlement, Reconciliation

Job Location: Nairobi
Department : Product
Reporting to: Head of Product
Role summary
Own the operational health of Watu's payments across markets. This internal-facing role ensures payments are collected correctly and booked successfully, predictably and timely through settlement performance routines, reconciliation operations, SLA enforcement, and incident response leadership.
Key responsibilities
Settlement performance and recovery
Define settlement cadence and settlement readiness by partner and market
Own daily settlement monitoring, delayed payments recovery, and escalation playbooks
Drive corrective actions with partners and internal teams to reduce recurring settlement failures
Ensure successful payment booking connects to customer outcomes (eg: reloack timestamp updates etc)
Reconciliation operations and exception closure discipline
Own reconciliation exception taxonomy, queue workflows, and closure SLAs
Drive root-cause tagging and preve...