Found Description
Product Manager, Payments Ops – Settlement, Reconciliation & Partner SLA
Job Location: Nairobi
Department : Product
Reporting to: Head of Product
Role summary
Own the operational health of Watu's payments across markets. This internal-facing role ensures payments are collected correctly and booked successfully, predictably and timely through settlement performance routines, reconciliation operations, SLA enforcement, and incident response leadership.
Key responsibilities
- Settlement performance and recovery
- Define settlement cadence and settlement readiness by partner and market
- Own daily settlement monitoring, delayed payments recovery, and escalation playbooks
- Drive corrective actions with partners and internal teams to reduce recurring settlement failures
- Ensure successful payment booking connects to customer outcomes (eg: reloack timestamp updates etc)
- Reco...
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