Product Manager for Customer Onboarding

Elevate Clio's onboarding processes as a Product Manager focused on Onboarding and Activation. Shape the customer journey to enhance product usage and foster firm growth.
Clio is looking for a motivated Product Manager to enhance the onboarding and activation experience for new customers. You will focus on understanding firm types and roles to ensure the onboarding systems facilitate effective software adoption. Working alongside internal teams, you will improve tools to create a seamless user journey from the first contact through sustained usage.
Key Responsibilities:
• Own the onboarding experience for new law firm clients
• Develop strategies for effective customer activation
• Conduct cohort analyses to identify drop-off points
• Partner with internal teams to improve onboarding efficiency
• Create in-product guidance and resources for new users
Requirements:
• At least 4 years of product management in B2B SaaS
• Demonstrated success in building custo...