Product Intelligence, Launch & Adoption Lead

Job Description

QAD is hiring a senior operator to own three connected things: how we measure whether our products are working, how we launch new products into the market, and how we keep them adopted once they're live.

The role owns the metrics layer across our product portfolio — telemetry, adoption analytics, value realization — and runs the operational mechanics of every product launch. After launch, you're the person who notices when usage decays, diagnoses why, and routes the fix to the right team. You'll partner closely with the Customer Success organization, which executes the customer-facing side of adoption work under your diagnostic direction.

This is the most operationally demanding seat on the Product Operations team and the one with the most cross-functional surface area. It reports to the Head of Product Operations.

What you'll own