Product Insight & Helpdesk Specialist

Internetwork Expert is seeking a Product (Helpdesk) Specialist to be the frontline of customer interaction, blending support, troubleshooting and insight generation to improve the product. The role bridges customers and product teams, turning real experiences into actionable insights for proactive, insight-driven decisions.

You will handle multi-channel queries, document issues for product teams, and continuously expand product knowledge through hands-on problem-solving while aligning with SLAs