Product (Helpdesk) Specialist

The Product (Helpdesk) Specialist is the frontline of customer interaction, combining support, troubleshooting and insight generation to improve the product. Acting as a bridge between customers and product teams, the role translates real user experiences, challenges and pain points into clear, actionable insights. Beyond delivering responsive first-line support, the specialist builds deep product knowledge through hands‑on problem-solving and identifies patterns, usability issues and unmet needs. This enables them to contribute to product improvements and enhance the overall customer journey. The role helps shift the Helpdesk from reactive support to a proactive, insight‑driven function that supports product development and decision‑making. We’re looking for curious, analytical individuals who are eager to learn, embrace new technologies, and continuously seek ways to improve products and customer experiences.

Key Skills:

• Act as first-line suppo...