Product Delivery Manager (Client Website Services) (Toronto)

The CWS operates across two modes: build (new sites and major changes) and support (ongoing updates, fixes, and technical help). Both are client-facing, and this role sits at the center of that experience.

You will own the client journey end-to-end from the moment a new website request comes in, through scoping and delivery, to launch and ongoing support.

You’ll manage and prioritize a steady flow of change requests, ensuring work moves quickly, clearly, and with the right level of quality.

This role requires a client‑first operator.

You are accountable for the client experience not just communication, but outcomes.

You move work forward, remove ambiguity, and ensure clients feel supported, even when navigating constraints or issues.

If you’ve worked in a digital agency environment, this will feel familiar: managing builds, shaping briefs, and navigating scope conversations. The difference here is continuity—you’re not handing work off af...