Found Description
At Maya, we don’t just resolve customer issues—we work to understand why they happen and fix them at the source.
We’re looking for a Platform Product Analyst to power our Customer Care platform with data, insights, and clear business cases . This role is key in helping us prioritize the highest-impact problems—whether they should be solved through product improvements, AI automation, self-service, or better agent tooling.
If you’re passionate about turning data into action and influencing product decisions at scale, this role is for you.
WHAT YOU'LL DO
- Analyze data across product usage, chatbot interactions, and support channels to understand why customers need help
- Identify root causes across product flows, error states, and drop-off points—not just symptoms
Drive root cause and contact driver clarity
- Build and maintain a structured contact reason taxonomy that is actionable ...