Found Description
The Procurement Coordinator provides customer service to clients, suppliers, and internal team members in support of Pontoon's Statement of Work (SOW) managed solution. This role assists client buyers and suppliers with project record creation, worker tracking, and invoice processing of service contracts within the program
Responsible for communicating client policies, monitoring VMS record status', forwarding issues, and providing timely updates via the appropriate escalation process. Works under general supervision.
What you’ll be doing
- Understands SOW VMS functionality and dependencies; enabling user navigational support and recognition of functional issues.
- Maintains and continuously increases knowledge of supported software solutions (internal and external).
- Responds to all program inquiries (calls, emails, VMS alerts) and provides required responses in a timely/professional manner.
- Recognizes and gathers relevant inform...