Processor Account Servicing and Maintenance - Lending Services

Processor Account Servicing and Maintenance – MENA Chargebacks and Disputes

Responsibilities

• Decisions made in line with policies and regulations help mitigate operational, legal, and reputational risk.
• Judgments on non-standard cases influence loss prevention, risk exposure, and consistency of service delivery.
• Deciding when and how to elevate issues impacts operational efficiency and cross‑team collaboration.
• Provides prompt resolution of inquiries, complaints, and escalations, helping maintain customer trust and satisfaction.
• Contributes to regulatory and audit readiness by ensuring adherence to controls, procedures, and documentation standards.
• Demonstrates ownership and accountability in managing daily operations, escalations, and customer‑related issues.
• Escalates issues proactively, enabling management to take informed and timely decisions.
• Communicates clearly and professionally to ensur...