Processor Account Servicing and Maintenance - Lending Services

Processor Account Servicing and Maintenance – MENA Chargebacks and Disputes Lending Services

Responsibilities:

• Acquire and update knowledge on procedures related to relevant process.
• Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.
• Ensure that the productivity and quality levels are achieved as per the standards set for the process.
• Ensure that fraud/errors/irregular transactions (if any) are identified and escalated.
• Work productively, professionally and demonstrate ways to improve customer service.
• Assist line manager/supervisor with managing day-to-day operations and support peers on process if needed.
• Provide service to customers by focusing on resolving requests efficiently, accurately, and professionally.

Qualifications:

• Work experience is not essential.
• Ability to speak and understand E...