Processor Account Servicing And Maintenance - Lending Services

Responsibilities

• Acquire and update knowledge on procedures related to relevant processes.
• Ensure that process requirements are met, adhered to, and completed in accordance with established procedures and standards set.
• Ensure that productivity and quality levels are achieved as per the standards set for the process.
• Identify and escalated fraud/errors/irregular transactions, if any.
• Work productively, professionally and demonstrate ways to improve customer service.
• Assist line manager/supervisor with managing day‑to‑day operations and support peers on process if needed.
• Provide service to customers by focusing on resolving requests efficiently, accurately, and professionally.

Qualifications

• Work experience is not essential.
• Ability to speak and understand English fluently.
• Ability to write business letters and reports.
• Ability to grasp quickly...