Processing Team Manager in Calgary

Lead a team at Fidelity as a Processing Team Manager in Calgary, Alberta, with a flexible hybrid schedule. Focus on coaching, performance management, and process improvement to enhance service quality.
Fidelity is seeking a Processing Team Manager with 3-4 years experience in operations or customer service related to mutual funds. This leadership role involves managing a team of up to 15 representatives, emphasizing timely transaction processing and effective coaching. You will streamline workflows, resolve escalations, and enhance employee and client experiences.
Key Responsibilities:
• Supervise daily activities of Processing team
• Ensure timely handling of NIGOs
• Conduct performance coaching and development
• Implement process improvements for efficiency
• Collaborate with management on operational flows
Requirements:
• 3-4 years in financial services or mutual funds
• 1-2 years experience in team management
• Knowledge of TAP policies and procedur...