Process Trainer - Life/Health Insurance

The Process Trainer – Life/Health Insurance is responsible for developing, delivering, and evaluating training programs that prepare employees to effectively support life and health insurance operations. This role ensures associates are knowledgeable in insurance products, underwriting and claims processes, policy administration, regulatory compliance, and client-specific requirements while driving continuous learning and operational excellence.

Key Responsibilities

• Deliver new hire, refresher, cross-training, and upskilling programs for Life and Health Insurance operations.
• Develop, update, and maintain training materials, facilitator guides, presentations, job aids, and e-learning modules.
• Conduct training needs analysis based on business requirements, quality trends, performance metrics, and process changes.
• Facilitate instructor-led, virtual, and blended learning sessions using effective adult learning techniques.
• Evaluate tra...