Found Description
Key Responsibilities: Deliver onboarding, process, and refresher training for store teams and operations staff. Design and update training content such as SOP modules, product/process guides, presentations, assessments, and job aids. Translate retail business processes into practical, easy-to-understand training materials. Train teams on store operations, customer service standards, billing/POS processes, inventory practices, compliance, and operational hygiene. Partner with operations managers and cluster/regional teams to identify capability gaps and training needs. Conduct training effectiveness reviews through assessments, audits, store feedback, and operational performance metrics. Support new store launches, process rollouts, and refresher interventions for underperforming teams. Maintain training calendars, attendance records, certification trackers, and documentation. Ensure training content stays aligned with business policies, SOP changes, and customer experience expectations...