Process Trainer - Insurance Contact Centre (US Hours)

Job Description

We are looking for professional, high performance individuals, with sound leadership and problem‑solving skills, to support the customer service team while building a positive, people‑focused environment.

Key Responsibilities

• Operational Excellence: Identifying and communicating barriers to performance/service delivery to the operational leaders
• Contribute in regular meetings with team leaders and agents in regards to efficiencies. Conduct analysis and insights based on consolidated data to enhance process improvements. Share best practice between teams to support operational efficiencies
• Continually examine opportunities for improvements and adherence to schedule
• Support team when needed. Maintain product knowledge through call taking
• Will be required to take calls. Development Journey
• Agile training through Quality feedback sessions
• Training employees in systems and pro...