Process Trainer - Canada East (Ottawa And Nova Scotia)

Company: Assured Automotive

Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) and ensure Customer Service Representatives and Parts Personnel are trained in the WOW Operating Way. Explain the efficiencies it provides in the shop and benefits.
• Work with General Managers & Market Managers to establish oversight, training and coaching plans to improve performance on Accounts Receivables, Accounts Payable, along with other business controls and processes at the store level.
• Prepare audits as needed on corporate and regional key performance indicators and present concise and detailed information to market leadership.
• Participate in weekly Market Leadership calls and will be expected to communicate successes/improvements, deficiencies and corrective action plans for individuals, by documenting and communicating repair facility issues to the Market Leadership.
• Su...