Process Trainer - Canada East (Ottawa And Nova Scotia)

Job Description

The Process Trainer’s primary responsibility is to monitor and conduct internal audits on processes and business controls. Trainers will review, coach and report on repair facilities adherence to business practices and daily performance, to ensure that processes are maintained. This role is based in Ottawa and requires travel to Nova Scotia.

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) and ensure Customer Service Representatives and Parts Personnel are trained in the WOW Operating Way, explaining the efficiencies it provides in the shop and benefits.
• Work with General Managers & Market Managers to establish oversight, training and coaching plans to improve performance on Accounts Receivables, Accounts Payable, and other business controls and processes at the store level.
• Prepare audits as needed on corporate and regional key performance indicators and present concise and detai...