Process Mapping Analyst for Customer Lifecycle

Become a Process Mapping Analyst focused on improving customer lifecycle processes by enhancing documentation and workflows. Leverage your analytical skills in business process documentation for impactful results.
This role emphasizes the mapping of end-to-end processes while developing structured documentation that outlines stages and activities. You will work closely with internal teams to ensure compliance and understanding of established processes while identifying opportunities for gaps in current workflows.
Key Responsibilities:
• Support end-to-end mapping of customer processes
• Create detailed documentation for activities and milestones
• Identify gaps and support workflow improvement
• Collaborate with teams to consolidate inputs into artifacts
• Maintain and update procedures in the lifecycle playbook
Requirements:
• Proven experience in process mapping or related role
• Strong analytical skills with complex workflows
• Proficient in Microsof...