Found Description
Process Manager – Operational Excellence
We’re looking for a Process Manager to join our Operational Excellence team within the Clinical and Customer Support Operations (CCSO) department. This team drives scalable performance improvements across operations on the Maple platform for patients and providers, and across the broader organization through process transformation, data and insights initiatives, and automation opportunities.
In this role, you will design, implement, and optimize processes that keep our three operational pods—Customer Support, Care Delivery Operations, and Provider Network Operations—running smoothly. You will work to reduce friction, close gaps, and make it easier for our teams to deliver a consistent, high‑quality experience.
Responsibilities
- Own the design and implementation of processes and workflows that improve clinical and customer support operations for our team and the patients we serve....