Process Improvement & Training Associate (Hybrid)

ZALORA Group in Manila, Philippines seeks an Associate - CS Process Improvement (Hybrid) to design and deliver process improvements and training across teams in Manila and Sydney. You will coordinate CRM content, SOPs, and coaching, ensuring timely delivery and strong stakeholder engagement.

The role requires Zendesk experience, English communication excellence, and a proactive, detail‑driven mindset to drive operational readiness and continuous improvement within a multi‑location team.