Job Description
s:
This role is part of the Customer Experience (CX) function, focused on delivering high-quality inbound support to U.S.-based customers once they are onboarded into the Maersk ecosystem. The Inbound Customer Service Agent will handle a variety of customer interactions, ensuring timely, accurate, and solution-oriented service.
Key Responsibilities
Manage inbound customer calls and provide prompt, professional, and accurate assistance.Handle customer questions related to bookings, shipments, documentation, charges, and general service inquiries.Perform case management activities, including creating, updating, and resolving customer cases in the system.Support customer onboarding by guiding them through processes, tools, and available service channels.Build and maintain strong customer relationships through clear communication and consistent service delivery.Assist with contract-relat...