Process Executive / Account Specialist (API Support)

The role is responsible for providing efficient technical support to international clients and their customers through phone, email, and chat. The role focuses on resolving technical issues related to payment gateways, API integrations, e-commerce platforms, and system connectivity.

This position involves supporting user administration, transaction processing, reporting, system configuration, and merchant onboarding. A strong understanding of how systems connect and communicate, particularly through APIs and integrations and is highly valued, and a programming or technical background is preferred.

The role also requires close coordination to ensure timely issue resolution and consistent service quality. In addition, it involves accurate documentation of cases, continuous learning of payment technologies, and staying updated with industry trends to support evolving client needs.

Job Responsibilities

Technical Support & Troubleshooting

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